Privacy policy

----

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you order something from our website and apps, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our online ordering platform, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our new features, new products and other updates.

SECTION 2 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us Through our communicated email and phone numbers on this site or app.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - HOSTED DATA

Our store is hosted on spoonstream. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through spoonstream’s data storage, databases and the general spoonstream application. They store your data on a secure server behind a firewall.

SECTION 5 - PAYMENT DATA

If you choose a direct payment gateway to complete your purchase, then we store your credit card data safely. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

The information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

SECTION 9 - DATA ACCESSIBILITY AND PUBLIC AVAILABILITY

This Privacy Policy is completely public, free to access without an account, and permanently accessible via the link found in the footer of our website and mobile application interfaces.

SECTION 10 - HOW TO DELETE YOUR PERSONAL DATA

We respect your privacy and provide you with complete control over your personal information. If you wish to permanently delete your account, order history, or any personal data collected by our platform, you can submit a deletion request through either of the following methods:

Via Email: Send an email directly to our support team at [email protected] with the subject line "Data Deletion Request." Please provide the full name and email address/phone number associated with your account.

Via In-App/Account Settings: If you are logged into our application or website, you can navigate to your profile/account settings menu and select the "Delete Account" option.

Upon receiving your request and verifying your identity, we will permanently erase your personal data from our active databases within 30 days. Please note that certain transactional records (such as past invoice data) may be retained for a limited time if required by local financial, tax, or legal regulations.